Faq
Answers to the most common SonicScrubber questions. For anything else, visit Contact Us and the team will help.
Buying SonicScrubber
How do I know I am getting a genuine SonicScrubber?
Buy from this official U.S. storefront or the official SonicScrubber website. Genuine SonicScrubber products are built around the branded powered handle, matched brush heads and the SonicScrubber accessory range.
Where should I start?
Most customers choose the Rechargeable System for all-round cleaning, the Household System for kitchens and bathrooms, the Vehicle System for wheels and bikes, the Footwear System for shoes and boots, or the Washing Up System for dishes and cookware.
Can I buy replacement brush heads?
Yes. Browse Brushes & Extras for medium, cone, soft, large, lug nut, long and scrubbie options. Match the head to the surface and cleaning task.
Delivery & Returns
Do you ship to the United States?
Yes. This U.S. storefront is set up for U.S. customers. Shipping options, delivery estimates and any available shipping promotions are shown at checkout.
How quickly will my order ship?
In-stock orders are normally processed quickly, often within one business day. Exact delivery speed depends on the destination, carrier and checkout option selected.
Where can I track my order?
Use the Track Order link in the header or footer. If you cannot locate tracking, email support with your order number and order email.
How do returns work?
Visit the Refund Policy page for return eligibility and instructions. Items usually need to be unused, undamaged and in original packaging unless a product issue is confirmed.
Product Use
What makes SonicScrubber different from a regular brush?
The powered handle creates fast oscillations so the brush head does the detail work for you. It is designed for grooves, corners, seals, grout, wheels, soles and other awkward spaces.
Which brush head should I use?
Use medium for general detail cleaning, cone for tight corners, soft for delicate surfaces, large for wider areas, lug nut for wheels, long bristles for extra reach, and scrubbies for tougher non-delicate tasks.
Can I use it around water?
SonicScrubber is designed for wet cleaning tasks. Do not submerge the powered handle beyond the product instructions, and dry the unit after use.
Product Care
How do I clean the brush heads?
Rinse brush heads after use and let them dry before storage. Brush heads can be replaced when bristles are worn.
How should I store the tool?
Store the handle and brush heads in a dry place. Keep the charging area dry and use the correct cable for rechargeable models.
When should I replace a brush head?
Replace heads when bristles look bent, flattened, frayed or no longer scrub effectively.
Problems
My order arrived with an issue. What should I do?
Email support with your order number, photos and a short description. The team will help review the best next step.
A product is out of stock. Can I still order it?
If a product is unavailable, check back later or contact support. Availability can vary by product and fulfillment location.
Guarantee
Is there a guarantee?
If you bought from this U.S. storefront, contact support with proof of purchase and details of the issue. The team will review your order under the applicable store policy.
Who do I contact for help?
Email support@SonicScrubber.com or use the support links on this page.
Still need help?
Email support@SonicScrubber.com or visit the Contact page.